The City’s Parks & Rec Department offers a wide range of programs, classes, and recreation activities for families, adults, and youth throughout the year, including pre-school and after-school programs, day camps and summer camps, various art and enrichment classes, special events, sports, and swimming.
The current legacy system is broken and there is little to no support from the vendor. Staff have been managing registrations, reservations and payments manually - via emails, phone and counter service. This workaround, while lengthy and burdensome for both staff and public, has been feasible because the pandemic has limited many activities. With the approach of busier seasons and the potential lifting of restrictions, the City anticipates registrations for activities to increase, as will the need for an efficient and modern registration system.
Active Network was chosen through the City's RFP process to provide online registration/reservation system, enabling the public to register/reserve and pay at the counter or online. Active Network provides the public online access to check availability of programs, facilities and/or classes in real time. Thus, it allows the Parks & Rec Department to share information via email and/or applications, via mobile/tablets, directly to the public. Also, the system enables the public to register and pay for these City managed activities without having to travel to City offices or be in the physical presence of City staff.
While Active Network provides the ability to accept online payments of program registrations and facility/field reservation fees, it also tracks revenue, refunds, taxes, and other fees collected in conjunction with our financial and credit card payment systems.